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Ing Vysya Bank Ltd. Bilaspur, Kolkata, Raipur : Customer Care Manager
Website: http://www.ingvysyabank.com/scripts/careers.aspx
Keywords: Customer Care Manager
Designation: Customer Care Manager
Experience: 2 – 4 Years
Location: Bilaspur, Kolkata, Raipur
Education:
UG – Any Graduate
PG – MBA/PGDM
Industry Type: Banking/Financial Services/Broking
Functional Area: Banking, Insurance
Posted Date: 19 Mar
Job Description:
PRINCIPAL ACCOUNTABILITIES:
List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results.
1. Achieve Business targets :
• Generate leads
• Liasoning with Sales Desk
2. Profitability
• Ensuring Zero leakage of income
• Cross selling of TPP
• Recovery of locker rent as per time lines
3. Audit and compliance
• Verification of PALMS
• Verification of UTJs of CCA
• Acting as Joint custodian
• Adhearing to KYC norms
• Obtaining of Form 60 (PAN/ Form 60 needed for account opening),
• Form 15G, 15H etc. and forwarding to COPS
• Handling, tallying of security items ( day to day basis)
4. Customer Service
• Verification and accepting of customer requests and processing of the same/forwarded
to the respective units
• Authorising of override transactions including AAA.
• Handling of mails/couriers
• Attending all customer queries and resolution of the same
• Internal information/ communication with COPS/ other units regarding customer
complaints & requests
• Maintenance of undelivered items and ensuring the delivery of the same to respective
customers
• Accepting request for TD issuance, renewal, closure including deposit loans
• Handling TD related queries, follow up with customers;
• Accepting transfer requests, RTGS, NEFT etc., from customers and ensuring
the processing of the same as per time lines
• Attending to any other customer queries.
• Locker operations and following related process
5. Employee Development
• Regular Staff Meets and Sharing / Updating latest Trends / Circulars / Market Knowledge
• Motivating for Higher responsibilities & Customer centric Approach
Desired Candidate Profile:
2-4 years experience is required.
Required Qualification : Any Graduate/MBA (Graduation with banking knowledge preferred)
Experience: – Banking operations Experience (Customer services, operations)
Company Profile:
WELCOME TO THE WORLD OF ING VYSYA CAREERS! ING VYSYA is looking for top talent. But why should you choose us above other companies? In a word: diversity. No other Financial Services Institution offers the diversity of growth, opportunities and cultures that you’ll find at ING VYSYA. In the process of fostering a Global look & Outlook, we thrive, by sharing information across borders and across Business Units in working environments that foster Open Communication, Trust and Transparency. Another attraction of an ING VYSYA career is the opportunity for lifelong learning. We have an aggressive and fast paced career development for our employees through on-the-job and Leadership Programs followed by an excellent Performance Management System. Our boundary-less environment also supports
Executive Name: Mr.Venu
Address:
Not Mentioned
Telephone: Not Mentioned
Keywords: Customer Care Manager
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