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Dell International Services
http://www.dell.com

Keywords: Technical Support, tech support associate, TSO, TSE, TSA, Technical Support Officer, Technical Support Expert, Customer Support, CSE, CSO,Dell International Services BPO : Gurgaon : Technical Support Voice profiles : Walk-in, BPO, KPO, Call center, Back office, Non voice,Customer Support, CSE, CSO

Company Profile
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Walk In Interviews at Dell Gurgaon: Technical Support Voice profiles
Experience:
0 – 2 Years
Location:
Delhi/NCR
Compensation:
Best in the Industry
Education:
UG – Any Graduate – Any Specialization

PG – Post Graduation Not Required
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
02 Sep

Job Description
Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.

Desired Candidate Profile
Good Communication Skills
Willing to work in night shifts
Bachelor Degree, PUC (with 0 to 18 months of international call center experience);
Diploma Courses (post 10+2 with 1 year international call center experience);
1.Basics of Computers including Operating Systems, hardware and internet .
2.Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage
B.TECH. / B.E. CANDIDATES NEED TO HAVE PRIOR BPO EXPERIENCE
Exposure to technical support trouble shooting in international call centers will be an added advantage.
Eligible candidates can walk in for an interview at:
Dell International Services
Sector 43
Vipul Tech Sqaure
Sector Road
Gurgaon 122002

Address:
Dell Sites:

Bangalore – Midtown:
# 12/1, 12/2A, 13/1A, Divya Shree Greens
Koramangala Ring Road, Challaghatta, Varthur Hobli
Bangalore 560036
India

Bangalore – Whitefield:
Vaidehi Complex, Epip Industrial Area
Whitefield
Bangalore 560066
India

Bangalore – Bagmane:
Bagmane Parin, Khatha No. 65/2
Bagmane Tech Park
Byrasundra, C.V.Raman Nagar
Bangalore South Taluk
Bangalore 560093
India

Hyderabad:
Dell International Services
Plot No 42
Hitec City Layout
Madhapur
Hyderabad 500081
India

Gurgaon:
VIPUL TECH SQUARE
VILLAGE CHAKKARPUR–SECTOR 43
GURGAON
India

Mohali:
Quark City, Industrial Area, Phase VIII
Mohali
India

Pune:
Level 3, Alpha Two
Gigaspace, Viman Nagar
Off Nagar Road
Pune 411014
India

Email Address:
natasha_raj@dell.com

Telephone:
Not Mentioned