MAERSK : Mumbai : Executive – Documentation, BPO, KPO, Call center, Back office, Non voice,Documentation, Customer Service, Executive

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Company Name:
MAERSK INDIA PVT. LTD.

Website:

http://www.maersk.com

Company Profile
Maersk India Pvt. Ltd. is the wholly owned subsidiary of the A. P. Moller?Maersk Group and has more than 33 offices spread all over India, employing in excess of 1,200 employees.

The company is actively involved in various Maritime and Logistics activities across the country and operates within the following main business units:

Maersk Line and Safmarine offer a truly global network of Liner Services, providing shipping solutions for cargo bound to and from India. Maersk Line is the most well represented Container Shipping Line in the country and has offices in all major locations and cargo hubs in India.

Maersk Logistics provides diverse, global and tailor-made logistics solutions through its comprehensive network of offices across India and also offers Value Added Services such as Supply Chain Development, Ocean freight Forwarding, Cargo consolidation, Inland Transportation and Project Cargo handling.

Maersk Concorde Airfreight offers air freight solutions including Sea ? Air combinations combining the cost effectiveness of sea transport and speed of air transportation.

APM Terminals operates the Gujarat Pipavav Port and a container terminal at Nhava Sheva (Gateway Terminals India Ltd., joint venture with Container Corporation of India), providing excellent gateways for cargo moving to and from West and North West India.

Star Track Terminals, the Container Freight Station at Dadri, U.P., a joint venture with Container Corporation of India, provides state-of-the-art facilities for cargo handling, custom bonded warehousing and value added services to the containerized trade in North India.

Maersk CFS located near Nhava Sheva offers a wide range of services from export consolidation, import de-stuffing, reefer monitoring etc

Express Repair Services, and Octopus are affiliated businesses offering container repairs and movement services respectively.

Maersk Global Service Centres, present in Mumbai, Pune & Chennai, handles back office operations of our shipping and maritime activities globally.

Maersk Training Centre in Chennai is a premier Maritime training institute offering young cadets the opportunity to become qualified seafarers for the Maersk Fleet.

Executive – Documentation, Safmarine, Mumbai
MAERSK INDIA PVT. LTD.

Experience:
1 – 3 Years
Location:
Mumbai
Compensation:
Best in the Industry
Education:
UG – Any Graduate – Any Specialization

PG – Any PG Course – Any Specialization
Industry Type:
Shipping/Marine
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
14 Aug

Job Description
Role & Responsibility

Area of responsibility
-Ensuring all system requirements are adhered to in the Documentation department
-Highest level of data quality for export and import functions to be maintained
-Exception reports to be pulled and analysed for export and import documentation
-Ensure that Customer receives the Correct blading first time every time and Blading turn time commitment of 4 hours is maintained at all times
-Ensure DOâs are issued within the stipulated time frame and are populated with all relevant charges including xcrs/det/dem as per system reports and approvals
-Ensuring all Rkds/Rkem mismatches are cleared and all B4/B5 reports are cleared
-Ensure the igm/egm are filed by ops correctly and information is provided on time
-Ensure all defaulting customers(payments/cargo abandonment) are flagged and a monthly report is given to management recommending actions to be taken against them for future â Blacklisting defaulters and advising all concerned
-Ensure correct calculation of freight and other charges and correct MLIS invoice
-Do not allow any retroactive amendments in MLIS w/out proper approvals

Essential job tasks

-100% invoicing of all PONCs including Det/Dem/COV etc in the Blading and DOâs
-Reporting Longstandings for Import/Export and follow up with relevant customers for early return of the equipment into our pool
-Ensuring OPS update XCRS and COV charges in System timeously to capture same in MLIS invoice at time of Blading release â if OPS not doing so then FLAG same to management for assistance
-Ensure smooth coordination with Operations and Intermodal functions to have all reports like Xcrs / longstandings etc

Objectives of the position

-Maintain records for Shipping documents for minimum period as specified by Claims
-Attend hearings from Government bodies viz CBI / ED / Customs etc on behalf of Safmarine
-Liaise with Concor to ensure smooth transportation of ICD cargo within the Cluster
-Ensure labour , municipal and other requirements are fulfilled
-Coordinate with CHA/NVO and vessel operating agents as and when required
-Deal with all Claims issues and ensure that staff is trained to handle queries

Generic Characteristics

-Monitor and act on basis action points from the EES
-Ensure office administration is maintained and employees are contributing
-Ensure living the values and acting in line with the Safmarine Way both with internal and external Customers
-Organise Team events and gatherings to keep the motivation levels high

Desired Candidate Profile
âProven (1 years) in Doc/Cus experience – preferably within transportation industry
âDemonstrated results â performance wise.
âExperience from various markets.

Contact Details
Company Name:
MAERSK INDIA PVT. LTD.
Website:

http://www.maersk.com

Keywords: MAERSK : Mumbai : Executive – Documentation, BPO, KPO, Call center, Back office, Non voice,Documentation, Customer Service, Executive