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Teleperformance India Jaipur : Assistant Manager Call Centre

Website: http://www.teleperformance.com

Keywords: Teleperformance Jaipur Indore Gurgaon : Call Center, BPO, MS office, BPO, KPO, Call center, Back office, Non voice, BPO, Operation, Team Leader, Unit Manager, Assistant Manager, Process Leader

Designation: Assistant Manager Call Centre
Experience: 1 – 2 Years
Location: Jaipur
Compensation:
Rupees 1,00,000 – 1,25,000
Education:
UG – Any Graduate – Any Specialization
PG – Any PG Course – Any Specialization
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 03 Mar

Job Description:
Summary: To effectively manage a team of 12 – 16 agents according to the policies of Teleperformance and its clients, while attaining or exceeding production, performance, turnover, and quality assurance index goals.

Pre- Requisites:
Open to work in rotational Shift environment (Male Employees)
Should be above 18 years of age
Excellent command over English (Verbal & Written)
Minimum of 12 months of calling experience is desirable
Graduate in any stream.
Experience of 2-3 years is preferable

Soft Skills/Communication Skills:

An “AMCC” must have
Strong working knowledge of computers
Ability to motivate and inspire new & existing Team mates.
Must have a strong eye for detail and a thorough understanding of client expectations
Must display positive energy, service oriented attitude towards all teammates.
Strong managerial, organizational, prioritization and leadership skills

Technical Knowledge/Skills

Proficiency in using MS office applications
High on people management
Discipline

Role and Responsibility

Meet or exceed all performance goals
Meet or exceed all production goals
Meet or exceed all internal goals
Ensure all team members adhere to the quality monitoring and verification guidelines established by Teleperformance and adapted to each client program
Review & meet with agents at established intervals (Daily, Weekly, Monthly)
Educate, re-train, and evaluate agents on an ongoing basis
Understand and assure adherence to all regulatory compliance
Successfully complete all product updates
Review dashboards/ data reports on a daily basis and provide constructive feedback
Be directly responsible towards fostering the development of your team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling.

Desired Candidate Profile:
1.Excellent communication skills.
2.Minimum of 12 months of calling experience is desirable.
3.Should have team handling Experience for atleast 1 year .
4.Experience of 2-3 years is preferable.
5.Graduate in any stream.

Company Profile:
Teleperformance is the worldwide co leader in contact center management with 281 contact centers, presence in 45 countries, servicing over 75 markets. Our core business spans the full spectrum of CRM/BPO contact center solutions with 85,000 employees speaking 66 languages and dialects and handling over One billion customer contacts annually.

Executive Name: Syed Adnan Akhtar

Address:
Teleperformance India
CRM Services India Pvt. Ltd.,
Scheme No. 54, Red Square Building,
Opp. Orbit Mall, A.B.Road,
Indore,Madhya Pradesh,INDIA 452001

Telephone: 91-731-4297652

Keywords: BPO, Operation, Team Leader, Unit Manager, Assistant Manager, Process Leader

Teleperformance India
CRM Services India Private Limited
398 Udyog Vihar III
Phase III Gurgaon (Haryana)
122016 Gurgaon
INDIA
Tel: (91) 124.243.9955
Fax: (91) 124.243.9698
info.india@teleperformance.com